Who runs it
Twin Cities MMA Flooring is an owner-run business in Minnesota that installs acrylic (MMA) resin floors. There's no call center. The owner answers the phone, comes out to look at the floor, writes the estimate and runs the job. The site also explains MMA floors in plain terms, so you can read any bid with your eyes open.
What happens when you call
- You call (763) 357-8645. It rings the owner's cell phone. If nobody picks up, leave a message and you'll get a call back.
- The owner asks about the floor. Where it is, how big, what the room is used for, when you can shut down. The contact page lists what to have ready.
- If the job looks like a fit, the owner sets a time to come out and see the slab. A resin floor can't be priced honestly from a phone call. The concrete's condition, moisture and temperature change the work.
- You get an estimate. Ask for it in writing, with prep, moisture testing, cove base and drains broken out. See what drives cost for why.
- You decide. If you go ahead, the shutdown window, the ventilation plan and the schedule get set before work starts.
Not every job is a fit. A floor can be too small, too far out, or need a system that isn't offered. If that's the case, you'll be told so plainly.
What this site is not
- It is not an emergency line and not a 24-hour line. Calls are returned by the owner.
- The guides are not a specification for your floor. They summarize documents published by manufacturers, standards bodies and government agencies, with links at the bottom of each page. What your floor needs comes from looking at your slab.
- There's no payment on this site and no card numbers taken here.
What to ask any flooring contractor
Ask for these before you sign anything, and ask for them in writing.
- License. What license or registration covers this work, and where you can look it up yourself.
- Insurance. A certificate of insurance sent to you by their insurance agent, not a photocopy from the contractor. It should show liability coverage and workers' compensation.
- References. Floors like yours that have been in service a while. A cooler if you have a cooler, a kitchen if you have a kitchen. Get a name and a phone number and make the call.
- Product data sheets. The manufacturer's data sheet and safety data sheet for every product in the system. They state the prep required and the temperature limits, so you can check the bid against them. The guides on floor prep and odor show what to look for.
- Manufacturer approval. Some makers only supply approved firms. Sika, for example, says its Pronto MMA systems are installed by approved contractors. Ask which products the contractor installs and whether the maker requires approval.
- Written warranty terms. Who backs it, for how long, and what is left out. A manufacturer's warranty can be narrow. The Sika sheets cited in the guides warrant the product for one year and limit the remedy to the material, not labor. Anything covering workmanship has to come from the contractor.
- A price in writing. Per square foot, with prep, moisture testing, cove base and drains broken out.
Your details
Your name, your number and what you say about the job are used to call you back, set up a visit and write your estimate. They aren't added to a mailing list or sold. The privacy page has the rest.
Questions about the site
Email hello@twincitiesmmaflooring.com. It reaches the same person as the phone. If something in a guide is wrong or out of date, say which page.