Email: hello@twincitiesmmaflooring.com
Who answers
The owner, on a cell phone. There is no call center behind this number. If the call goes to voicemail, leave your name, your number and a line about the floor. The same person returns every call and every email. There is no set response time, and it can take a day or more, especially when a job is underway.
Not an emergency line
This is not a 24-hour number and nobody is dispatched from it. If a failed floor is a hazard right now, block the area off and deal with that first. For a fire, or anyone made ill by fumes, call 911. Getting a site visit on the calendar can take a few days.
What to have ready
None of this is required. The more of it you have, the more useful the first call will be, and the faster you'll get an estimate.
- The room. Which city the building is in, and what the space is used for. Plant floor, cooler, freezer, kitchen, dock.
- The size. Rough square feet. Length times width is fine.
- The floor now. Bare concrete, old epoxy, tile, a sealer. What is wrong with it.
- The slab. Roughly how old it is, and whether it sits on the ground or on an upper level.
- The temperature. What the room runs at, and whether a cooler or freezer has to stay cold during the work.
- What the floor takes. Washdowns, hot water, grease, chemicals, forklifts or carts.
- Edges and drains. How many drains, whether you want cove base, any equipment that can't be moved.
- Your shutdown window. Which days and hours the room can be empty, and when you need it back.
- Who else is in the building. Offices, neighbors or food storage close by all matter for odor planning.
- Paperwork you need. If an inspector or auditor has a say over your floor, find out what documents they will want.
- Who decides. A name, a direct number and the hours that person can take a call.
Photos help. Email a few wide shots and a close-up of the worst spot.
Phone or email
Phone is better if you want to talk a job through. Email is better for photos and drawings, or if you are writing after hours. Don't send card numbers or anything sensitive. There is nothing to pay on this site.
What happens next
The owner calls you back, talks the job through and, if it's a fit, sets a time to come look at the floor. After that you get an estimate. If the job isn't a fit, you are told that too. The full process, and what to ask any contractor before you hire, is on the how this works page.
Before you call
If you are still deciding what kind of floor you need, the guides may save you a call. Acrylic vs epoxy covers which resin fits a cold or busy building. Floor prep and cost cover what a bid should include.
Corrections
If a figure on this site is wrong or out of date, email and say which page. Questions about how your details are handled are answered on the privacy page.